Questions about MindArc

Does MindArc make me smarter?

MindArc does not make that claim. It gives you short games that exercise specific in-app tasks and shows how you perform on those tasks over time.

What is free?

Every core game has its own free Daily run, plus the free Daily Circuit and core progress features. Premium unlocks unlimited Practice, replays, Coach and additional training modes. Where checkout is available, Premium subscriptions cost CA$5.99 monthly or CA$39.99 annually, before applicable taxes shown at checkout.

How does adaptive Practice work?

Practice has a saved level for each core game. Recent accuracy, performance and other in-game signals can move that saved level up, down or keep it steady. Individual questions can vary in difficulty without silently replacing your saved Practice level.

What is the Daily Circuit?

The Daily Circuit is a three-game mix that refreshes each day. Each of the eight core games also has its own Daily run. Daily runs use fixed levels so the challenge stays consistent for that day.

Do I need an account?

No account is needed for guest Daily play. Sign in with Google or email and password to sync server-backed progress across devices, purchase Premium, and restore an eligible active subscription.

How do I cancel Premium?

While signed in, open Premium → Manage billing to use the Stripe billing portal. You can cancel renewal; paid Premium remains available until the end of the billing period. Payment methods can be updated there. Cancellation does not automatically refund past charges.

What follows me to another device?

When you are signed in, Personal Goals, training and accessibility preferences, completed calibration summaries, Lab records and Beat My Best personal records sync with your MindArc profile. Sound, haptics, unfinished rounds and temporary UI state stay device-specific.

Can I play offline?

MindArc caches a versioned app shell for resilience. Some previously cached screens and assets can remain available without a connection, but server-backed saving, sign-in, purchase restoration and challenge data require network access.

What happens if I break a streak?

Your game levels, saved history and access are not removed because you miss a day. A streak is context about recent Daily activity, not a punishment system.

Can I export or delete my data?

Yes. Signed-in players can use Account & data to export MindArc data, reset saved progress, or delete the MindArc profile. Guest progress remains tied to the browser until you sign in.

Is MindArc medical software?

No. MindArc is not a medical device, diagnostic service, treatment, or substitute for professional medical care.

How do I get help or ask about a refund?

Send billing, refund or account-access questions to support@playmindarc.com. A canceled subscription does not automatically refund past charges; requests are reviewed individually under applicable law. MindArc is still being improved, so bug reports are welcome too.